Shipping and Return Policy
Welcome to BERENICA!
We value your confidence in our brand, and our dedicated team is committed to
ensuring a seamless shopping experience on our website for you! Please take a
moment to review our Shipping and Return Policy.
Shipping
We aim to process and ship your order within 1-2 business days of receiving it.
You will receive an email confirmation with tracking information once your order has been shipped.
Shipping Options and Costs
We offer standard shipping throughout the EU.
- Standard shipping - 3.99 eur
- Enjoy free shipping on all orders over 50.00 eur
Estimated Delivery Times
- Standard Shipping: Typically arrives within 5-7 business days.
International Shipping
We currently ship within the EU only. International shipping will be available in the future.
Returns and Exchanges
Satisfaction Guarantee:
We want you to be completely satisfied with your purchase. If for any reason you are not
happy with your order, please contact our customer service team to find a solution.
Eligibility
You are eligible for a return or exchange if your return is due to our error or a defective or
damaged product.
To be eligible for a return or exchange, the product must be unused and in their original
packaging. We do not accept returns of opened or used products for health and safety
reasons. Returns/exchanges must be initiated within 10 days of receiving your order.
Easy 2- step Return Process:
- Contact our customer service team at office@berenica.com to request a return or
exchange. Provide your order number, the reason for the return, and any relevant
details. Our team will guide you through the return process. - Once your request is received and investigated, we will notify you of the approval or
rejection of your refund or exchange.
Refunds and Exchanges:
Refunds will be issued to the original payment method.
Exchanges will be processed promptly, and you will receive a notification when your new
item is on its way!
Contact Us
If you have any questions concerning our return policy, please contact us at: office@berenica.com
Thank you for choosing BERENICA!